Dale Carnegie-
Many years ago I read Dale Carnegie’s book How to Win Friends and Influence People and it made a lasting impression on me. So much so that I have read it many times since and recommend it to others in the leadership trainings I have conducted over the years. And today I urge you to get this book and follow Mr. Carnegie’s direction too.
I was excited to see a great article in the March issue of Success Magazine on Carnegie and I would like to share the following information called Carnegie’ Points.
Enjoy,
Sheri
· Avoid arguments
· Don’t point out when people are wrong. Respect differing viewpoints.
· When you are wrong, admit it emphatically and move on.
· You will get more in business with honey than vinegar. Be friendly and gentle.
· When you begin a conversation with someone-even if it’s an opponent- focus on things upon which you agree.
· Let the other person talk more than you do. Listen fully.
· Lead people to the conclusion you want by making suggestion,
but ultimately let a person feel the idea was his or hers.
· Try honestly to see things from the other person’s viewpoint.
· Believe people are inherently good and honest.
· Use showmanship or dramatic techniques to sell your product.
· Create competition in the spirit of a desire to excel to get the best out of your people.
· When pointing out someone’s mistakes, talk about them indirectly.
· Talk about your own fallibility before pointing out someone else’s.
· Use questions to lead people instead of giving direct orders.
· Let other people maintain their pride.
· Lavish praise anytime you see improvement.
· See the best in people and then they will rise to your expectations.
· Be supportive and make mistakes seem easy to correct.
· When you want people to do things the way you suggest, point out the benefits.
